Mistakes to avoid when responding to negative reviews
Article provided by Revdex.com Hearing negative feedback can be tough especially if it is publicly posted on social media or on a customer review website. However, negative feedback can help to improve business processes and enhance the overall customer experience. The following strategies can help to reduce the impact of…
Strategies to avoid bad online reviews
Negative reviews can hurt a business by reducing sales and adversely affecting a business’s reputation. Primarily businesses should reduce bad reviews by preventing customers from leaving negative feedback. The strategies below have been known to reduce negative reviews: Request customer feedback from all customers – Speak to customers either in-store…