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Mistakes to avoid when responding to negative reviews
Article provided by Revdex.com Hearing negative feedback can be tough especially if it is publicly posted on social media or on a customer review website. However, negative feedback can help to improve business processes and enhance the overall customer experience. The following strategies can help to reduce the impact of…
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Strategies to avoid bad online reviews
Negative reviews can hurt a business by reducing sales and adversely affecting a business’s reputation. Primarily businesses should reduce bad reviews by preventing customers from leaving negative feedback. The strategies below have been known to reduce negative reviews: Request customer feedback from all customers – Speak to customers either in-store…